Managed Services:

ETS is ideally positioned to work with clients around the globe providing managed services to address the engineering, operational and business challenges. ETS brings value by enabling operators, content providers and equipment manufacturers to thrive in the new “broadband” world maximizing technologies such as; GSM, EDGE, UMTS, HSPA, EVDO, WiMAX, LTE etc.ETS focus on improving both the economic and technical efficiencies of Telecom networks. ETS offers unrivaled expertise, independent tools, and tailor-made measurements and reporting to meet our customer requirements. It is well known that today’s networks need to operate at full efficiency with a minimal amount of maintenance to maximize both CAPEX and OPEX returns. ETS helps our customers achieve this by reviewing customer requirements to define measurable quality, capacity and cost objectives, whilst committing to sharing both risk and reward.

ETS has state of the art expertise in following:

• • Field Operations
  • NOC Development & Operations
  • In-source or Out Source NOC
  • In – House or Remote NOC
  • OSS Installation and O&M (Operations & Maintenance)
  • Network Audit Services
  • Vendor Management

Field Operations:

1. Providing 24 X 7 O&M services in the field with teams working in shift
2. Doing Corrective maintenance on receiving Trouble Ticket from the NOC
3. Performing Preventive Maintenance for Telecom and non Telecom Equipment
4. Managing big even like EID, X-MAS, New Year etc ensure availability of resource and network 24 X 7
5. Routine Service for Diesel Generators, Telecom equipment and civil work.
6. Alignment of MW dishes and ensure the reliable service during windy or rainy season.

NOC Development & Operations:

1. Network Operation Center layout design
2. Selection and testing  of Network monitoring software
3. Making criteria for Network surveillance
4. Design and Optimise processes for Change Management, fault Management, SLA Management
5. Ensure escalation using predefined methods including SMS, Email, TT, Call etc
6. E2E trouble shooting and reporting
7. Managing the Incidents using state of the art expertise and tools

In-Source or Out Source NOC:

In – Source NOC solution, ETS will provide the expertise to develop whole NOC while management of the NOC will be within customer (Human resource can be provided by ETS or Customer as per contract) , while in Out Source NOC , ETS will not only develop NOC but also operate under ETS’s NOC experts.

In-House or Remote NOC:

ETS has expertise in delivering both In – House and Remote NOC solution. The remote NOC solution is provided to help customer in reducing OPEX and ensure availability of surveillance and escalation 24 x 7. Mainly the remote NOC solution is provided form Pakistan, but can be customized in any other country as per requirement.

OSS Installation and O&M:

OSS (Operations Support System) is one of the key element of any network operations. ETS help its customers to analyse the need of OSS, Selection of OSS, Installation, Test servicing and Operation & Maintenance.

Network Audit Services:

The purpose of  ETS’s detailed End-2-End (E2E) network audit is to establish a baseline that verifies and maximizes network performance by measurement and analysis of the; network design, voice and data quality, performance and process, network security and to identify and characterize the areas where improvement can be achieved.

ETS network audit consultants engineers are uniquely qualified to assess an operators network and the audit service generally covers the key cities/areas and technologies of the layered technology footprint.

ETS’s audit services will range in duration dependant on customer needs and are typically broken down into specific modules, and modules that can be fined tuned to meet specific customer requirements, as an example:

• Module 1 – Country Wide Drive Test/Benchmarking Campaign
• Module 2 – Network Audit Evaluation & KPI Analysis
• Module 3 – Project Reporting & Presentation.
• Module 4 – Follow-up & Recommendation Implementation.

ETS’s objective is to allow our customers to choose a service that will minimize both OPEX and CAPEX by identifying areas within the network that can where necessary, be aligned to bring scalable efficiencies into the operation.